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Logitech Mx Master 3 Mouse Not working on Mac [Fixed] 2023

Logitech Mx Master 3 Mouse Not working on Mac [Fixed] 2023

Has your logitech mx master 3 mouse stopped working all of a sudden? Maybe the custom shortcut buttons stopped responding or the mouse scroll wheel or pointer just doesn’t work now?

The Logitech Mx Master 3 mouse not working properly typically stems from the software that the mouse runs on, called Logi options, which is required to make your mouse work.

Less commonly, some issues may also surface as a result of bad batteries and an improper bluetooth connection.

quick tip logitech mouse not working

We ran a survey amongst our audience on what solutions were most likely to work for this problem:

Skip to: how to fix shortcut buttons & mouse scroll wheel that stopped working on Logitech Mouse.

In this post, I will go into further depth on how to fix any problem associated with the Logitech Mx Master 3 mouse on Mac.

This includes when the Logitech mouse stops working all of a sudden, the mouse scroll stops working, and when the custom settings you mapped on the shortcut buttons are lost.

Key Takeaways

Key Takeaways logitech mouse not working
  • The most immediate fix for a logitech mouse is to exit the ‘Logi daemon’ task via the activity manager, then immediately log out of your Mac User account (and then log back in).
    • You can do this by navigating to the top left of your desk, then: Apple menu > Log Out
  • A logitech options software update will fix a variety of problems.
  • Most users aren’t aware that the “automatic update” features doesn’t always work on time for most Logitech mouses, particularly on Mac.
Photo of Logitech Master Mx 3 Mouse shortcut buttons that dont work

For example, when the shortcut buttons and custom settings for hotkeys stopped working on my logitech mx master 3 mouse, I fixed it by updating the software (skip to section):

More button to update logitech software and make it work again the mouse

By updating like you see in the photo below, most mouse problems for your logitech mouse should disappear.

how to update logi options step 3 locate button

After this I restarted by device. I went the extra mile and also unconnected the master mx 3 mouse from bluetooth (skip to section), then reconnected it.

bluetooth setting for mx master 3 mouse logitech 1

For an unknown reason on Apple Mac computers, the automated software updates don’t download quick enough, even if you have automatic updates on. (Skip to solution)

There are also 9 other ways to fix your Logitech Mx Master 3 mouse that stopped working on Mac that I will go over in detail.

The fixes in this post also work for similar mouses that use Logi options software., which include: Logitech Triathlon, G Pro X Superlight, KG305 lightspeed, and the G502 Hero.

Logitech mx master 3 mouse stopped working on Mac

Logitech Mx Master 3 Mouse Not working on Mac Fixed 1

Is you’re Logitech mx master 3 mouse no longer uses saved shortcut button settings? Or perhaps the scroll wheel isn’t working anymore. It’s even possible your mouse doesn’t work at all…

When you set up custom mappings for each button, then click the forward or back button, it should work as intended. After a while, these custom shortcut button mappings no longer work and without reason.

Let’s dive into the 8 steps you need to take to fix a Logitech mx master 3 mouse not working on Mac:

1. End Logi options software via Activity monitor

1. End Logi options software via Activity monitor

After switching to an M1 Mac, my Logitech MX Master 3 stopped scrolling and sometimes wouldn’t let me use additional features or buttons. Putting an end to the Logi Options Daemon process fixes the problem 9 out of 10 times.

You can finally fix your MX Master 3 mouse by terminating the Logi options Daemon task from activity monitor. As a result, the Logi options running in the background will be completely reset and you will be able to fix your mouse.

Here are the steps for fixing a Logitech Mx Master 3 mouse by resetting the task via activity monitor:

  1. Open up activity monitor by holding CMD + spacebar and typing “Activity monitor”.
    Step 1 access activity manager for logi options

  2. Once Activity monitor is opened, locate the CPU tab at the top.
  3. Select “Log options daemon” using the search feature in the top right of the activity monitor.
    Step 2 locate logi daemon
  4. Click the Logi Options software and select the X button at the top of the screen.
    step 3 exit out of the app 1
  5. Run the Logitech options software by holding CMD + spacebar again, and typing in “Logi options”.
  6. Your Mx Master 3 mouse will now work properly!

This worked 90% of the time for us, if it does not solve your issues, the the next step is to update the Logi

Options software, which is required to have your mouse integrate the advanced functionality Logitech provides for you.

Alternate method:

  1. On Macbook head to your settings.
  2. The Input Monitoring option can be found under Security & Privacy.
  3. From here you need to enable the “Logi Options Daemon”.
  4. Restart your MacBook and your Logitech Mx Master 3 mouse should work again.

2. Update the software of your Logitech Mouse (Logi options)

2. Update the software of your Logitech Mouse Logi options

While you can end the Logi options task via the activity monitor in mac to fix your Logitech mx master, it’s not a permanent fix.

Most users who buy a premium mouse don’t want to spend most of their time fixing it. Instead, you can update the software.

Here are the steps for fixing a Logitech Mx Master 3 mouse by updating the Logi options software on your MacBook:

  1. Hold CMD + spacebar and type in “Logi options
    Logi Options CMD spacebar then type logi options

  2. Once Logi options is opened, select the “more” button, which is located on the bottom left corner of the Logi options home screen.
    More button to update logitech software and make it work again the mouse

  3. From here, select the “software” tab, which is located three options down from the menu on the left side of the screen.
  4. Click “check for update” or “install update” from the right side of the logi options software screen.
    how to update logi options step 3 locate button

  5. After the update, restart your MacBook
  6. Congratulations, MX Master 3 mouse, the scroll wheel, and it’s shortcut buttons will work properly again!

After a while, if Logitech options still doesn’t work, you’ll need to do this process over again (there are a lot of updates) to make sure your mouse is functioning properly.

This is because it is an advanced mouse with a variety of capabilities.

If it still does not work, end the Logi daemon via activity manager, then and it will work properly until the update kicks in.

3. Re-install the Logitech mx Master mouse via bluetooth

3. Re install the Logitech mx Master mouse via bluetooth

A simple disconnect, then re-connect will do wonders for some, but this is less likely to fix the issue compared to updating the logitech software and killing the daemon task as mentioned earlier.

Problems could being to appear from a weak Bluetooth connection between the mouse and your device.

To fix this, try disconnecting the mouse from your computer, laptop, or touchscreen laptop and pairing it again using the following steps:

  1. Ensure that the mouse is turned on by checking that the first LED on the bottom of the mouse is blinking quickly. If it is not, perform a long press (3-5 seconds).
  2. Choose your preferred method of connection: use the included wireless USB receiver by plugging it into a USB port on your computer or connect directly through Bluetooth by going to the Bluetooth settings on your computer.
  3. Download and install the Logitech Options software to access all the features of the mouse. 

For more official information you can always visit the Logitech options website, but trying to connect through a different bluetooth channel should be your next step, because the MX master 3 mouse has 3 channels to choose from.

Related: How Long Do Laptops Last? (Should I Upgrade?)

4. Use a different bluetooth channel

4. Use a different bluetooth channel

Bluetooth is a form of technology that lets you Logitech mouse work wirelessly. Under the mouse are 3 bluetooth channels that allow your mouse to connect wirelessly and work properly to different devices.

  1. First locate bluetooth settings at the top of your Macbook and disconnect Mx Master 3 mouse from it. Make sure it “forgets” the device.
  2. Next, swap to another bluetooth channel by flipping the mouse upside down holding the single button at the bottom of the mouse that has the numbers 1, 2, and 3 over it.
    Log options channels bluetooth buttons mx master 3 1
  3. Once the button is held for 3 seconds, the mouse will blink for that number.
  4. You can now connect and add your mx master 3 to that connection.
  5. Your mouse will now work again without a weak bluetooth connection interefering. This will also help you negate any possibility that bluetooth is the issue.

Note: This won’t work if you already have each channel set to different computers.

If all else fails, you can reset your mouse to its factory settings. This will erase all of your custom settings and preferences (which are likely not working anyway at this point) – so make sure you write down what you had set up before doing this.

Considering using your mouse on a touch screen laptop? See: Is a Touch Screen Laptop Worth it? (Touchscreen vs Non Touch Screen)

5. Use a new cable when wireless isn’t an option

5. Use a new cable when wireless isnt an option

Using a new cable is an alternate way to see if the mouse works properly since most users have issues when using it wirelessly.

It is also important to make sure that the cable you are using is compatible with your device and whether or not you’re using a usb receiver. 

If you are still having trouble getting your MX Master 3 mouse to work, try resetting it by pressing and holding down all of the buttons on the mouse for 10 seconds.

This will restore all of its settings back to their default values. Additionally, make sure that your computer’s Bluetooth connection is enabled and that you have added the mouse as a device in your system preferences.

Ensure you aren’t using a faulty Cable

One of the reasons you might be experiencing issues with your MX Master 3 could be a faulty charging cable.

A simple solution to this problem is to use a new cable to see if the mouse works properly. This is an alternate way to verify if the mouse is functioning correctly, as most users have issues when using it wirelessly.

If you find that the problem still persists even after using a new cable, another option is to try charging the mouse using a different device or adapter. This will help you determine if the issue is with the cable or the charging port on the mouse.

The Logitech MX Master 3 offers a wired option that not many users are aware of. Using a new cable is a simple and effective way to check if the mouse is working properly. If the problem persists, try charging the mouse using a different device or adapter to determine the root of the issue.

If you are still unsure, contact Logitech customer service or resort to the official manual for cable assistance.

Note: Using a Mx Master 3 mouse also works for gaming, and if your using it for this you may want a cable connection (preference matters here). See our post on: Are Touch Screen Laptops Good for Gaming?

6. Ensure you’re using the Logtech Options software (not Logitech G Hub)

6. Ensure youre using the Logtech Options software not Logitech G Hub

The Logitech Mx Master 3 does not work with Logitech G Hub, this means you’ll need the appropriate option.

The Logitech Options software is designed to work with the MX Master 3 mouse and will allow you to customize your mouse settings, such as pointer speed, scroll speed, and button assignments.

The Logitech MX Master 3, like many other Logitech mouse devices, is best customized with the most updated version of the Logitech Options software.

The G Hub software, while powerful, is not the appropriate application for these specific devices. If you haven’t already done so, it is highly recommended to download and install the Logitech Options software on your computer.

This can easily be done by visiting the official Logitech website and downloading the file. Once the program is installed, it is important to reboot your computer, as this can often fix any issues you may be experiencing with your mouse.

Additionally, you can use the software to customize the buttons, pointer speed, and other settings to your liking. This will give you a more personalized experience with your mouse and improve your productivity.

7. Update your MacBook to it’s latest operating system.

7. Update your MacBook to its latest operating system

When the Logitech mouse isn’t working, many users believe it’s something to do with the mouse. However, in some cases the operating system not being update on your MacBook is the culprit and is causing the mouse to not work properly.

To ensure that your Logitech MX Master 3 is working properly, it is important to you know how to get your MacBook to update and run the latest version of its operating system.

This can be done by going to the Apple menu at the top of the desktop screen and selecting “Software Update”. If there are any updates available, they will be listed here and you can install them with. This may take 10-30 minutes depending on how large the update is and what year, make, and model MacBook you have. (ex. Air, Pro, iMac)

8. Make sure there aren’t other mouses connected to your Mac

8. Make sure there arent other mouses connected to your Mac

Sometimes when you have multiple mouses connected to your Mac, they can interfere with each other and cause the Logitech MX Master 3 to not work properly.

If so, disconnect them and try using the Logitech MX Master 3 again. To do this, head to the bluetooth settings on Mac, then click on the “-” sign to remove the device that is interfering.

Once you have done this, select the Logitech MX Master 3 from the list of available devices and connect it using the “+” sign and by holding the pairing button at the top of the underside of the mouse.

This should resolve any issues you may be having with your mouse if you attempted all of the previous steps. 

Related: Is the MacBook Air Good for Programming? (The Truth)

9. Make sure your batteries aren’t low

9. Make sure your batteries arent low

Another possible reason for a Logitech MX Master 3 mouse to not work properly is low batteries. The mouse requires you to charge the battery via the usb cable, which can be easily connected. It charges incredibly fast and can be used for three hours on a one-minute charge.

However, if the batteries are not replaced on time, this can lead to immediate and obvious issues with the mouse.This can lead to a delay in cursor movement, scroll wheel stuttering, and making it difficult to navigate through your Mac.

The scroll wheel may not work as smoothly as it should, which can be frustrating when trying to scroll through long documents or web pages. Another issue that low batteries can cause is the loss of custom settings.

The Logitech MX Master 3 allows users to customize the buttons, pointer speed, and other settings to their liking.

However, if the batteries are low, the mouse will resort back to its default settings and I’m unsure how or why this occurred when i first witnessed this happen.

This can be particularly frustrating for users who have spent a significant amount of time customizing their mouse to their preferred settings.

It is important to regularly check the batteries of your Logitech MX Master 3 mouse and replace them as necessary. Low batteries can cause a range of issues, from cursor delays and scroll wheel and more.

A Logitech mouse won’t work on iPhone or smarphones, they typically only connect to laptops, tablets, and gaming devices. See: How to Fix iPhone Battery Draining Overnight

10. Run your Mac in safe mode and re-test if the issue still occurs

10. Run your Mac in safe mode and re test if the issue still occurs

When troubleshooting any technical issues on a Mac, one of the first steps that can be taken is to put the device into safe mode. This will disable any startup and login items from automatically opening, which can help in isolating the source of the problem. When in safe mode, you may notice some unusual behavior from the display, such as slower performance or a change in the appearance of certain elements. This is to be expected and is a normal part of the safe mode process.

To use safe mode on your Mac, you can follow the steps outlined in this article: How to use safe mode on your Mac.

Another step that can be taken to troubleshoot the issue is to test the behavior of the mouse in a second user account on your Mac. If you have a second account, you can log into that account and see if the problem persists. If the problem does not occur in the second account, it may be caused by a setting or software in the original account.

If you don’t have a second user account, you can create a test account that can be deleted later. This can be done by following these steps:

  • Go to System Preferences > Users & Groups > + > New Account
  • Select “Administrator” as the account type and name the account “Test”
  • Log in to this account and test the behavior of the mouse
  • After testing, you can delete the account by going to Users & Groups and clicking the “-” button.

It’s important to mention that if the problem persist in Safe mode and second account, it may be a hardware issue and the mouse may need to be repaired or replaced.

See our post: How Often Should I Shut Down my MacBook? (Every Night?)

What to do when your Mx Master mouse still won’t work

What to do when your Mx Master mouse still wont work 1

If you have tried all of the above steps and your Logitech Mx Master 3 mouse is still not working, then it may be time to contact Logitech support.

Logitech has a great customer service team that can help you troubleshoot any issues with your mouse.

How to contact Logitech if your Logitech mouse is completely broken

You can reach out to them via their website or by calling their customer service number: 1 (646) 454-3200.

When contacting them, be sure to mention the exact problem and do not be vague about the mouse wheel, shortcut buttons, custom settings, and other issues that could occur.

Logitech Options mouse scroll stops working on Mac

While you’re using your mouse, the mouse wheel may stop working out of nowhere. The quickest, temporary fix to this is to kill the Logitech options daemon task that is running in the activity monitor (skip to section).

But to permanently fix it, you’ll want to performa manual update. It’s less likely this problems comes from bluetooth or low batteries. This also occurs  alongside the issue of your Logitech software stops mapping shortcut and hotkeys keys to mac (skip to section). 

Steps on how you can Fix a Logitech MX Master 3 that won’t scroll on Mac:

When troubleshooting issues with your Logitech MX Master 3 mouse on a MacBook, there are several steps you can take to try and resolve the problem.

Each of the following steps are outlined in full detail earlier in this post.

These steps will help you fix a Logitech mx master 3 that won’t scroll properly or won’t scroll at all:

  1. Start by ending the Logitech Options software via the Activity monitor.
  2. Make sure that the software for your Logitech mouse is up to date by updating the Logitech Options software.
  3. Try re-installing the mouse via Bluetooth and see if that resolves the issue.
  4. If the problem persists, try using a different Bluetooth channel.
  5. As an alternate option, try using a new cable when wireless isn’t an option.
  6. Make sure you’re using the Logitech Options software and not the Logitech G Hub software.
  7. Update your MacBook to the latest operating system.
  8. Check if there are any other mouses connected to your Mac and disconnect them.
  9. Ensure that the batteries in the mouse are not low.
  10. If the issue still persists, run your Mac in safe mode and re-test.

If the problem still occurs after trying these steps, it may be a hardware issue and the mouse may need to be repaired or replaced.

Logitech MX Master 3 won’t connect via Bluetooth

Remove any previous bluetooth settings, and pair the mouse again. be sure your Macbook is updated to it’s latest operating system and that logi options software is also updated, then restart your MacBook. After that, follow these steps to pair the Logitech mouse again:

  1. Be sure the top button on the underside of the mouse is flipped to bluetooth.
  2. Make sure the mouse is in pairing mode: Turn off the mouse, press and hold the Bluetooth button on the bottom of the mouse for 3 seconds until it flashes blue.
  3. Click “Pair” next to the Logitech MX Master 3 in the list of Bluetooth devices.
  4. The mouse will now be connected to your Mac.

How to download Logitech options software

If you don’t have the Logitech options software installed, you can download it from the Logitech website.

Once downloaded, open the installer and follow the instructions to install the software, then drag and place the icon in the app folder on mac.

Once installed, open Logitech Options and select your mouse from the list of devices.

You should now be able to customize your mouse settings and map shortcut keys. this will also work if your Mx Master 3 mouse is not detected by Logitech options in Mac 

Conclusion

Problems we’ve covered include everything from fixing the shortcut buttons, the scroll wheel, batteries, and bluetooth. We also covered how to make the custom settings work again and knowing when you need to replace the mouse

In some cases, these fixes may work the same way they do on Mac, but on windows.

Sometimes the MX Master 3 mouse works on Windows operating system, but not Mac OS. However, since Logitech has provided software for mac – it should work properly without issues once everything is updated and if you followed all the steps provided in this Logitech mx master 3 troubleshooting guide.