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[Fixed] Logitech Mx Master 3 Mouse Not working on Mac

[Fixed] Logitech Mx Master 3 Mouse Not working on Mac

Experiencing the unresponsive Logitech MX Master 3 Mouse on your Mac can be a thorn in the side of daily productivity. Renowned for its customization, the sudden onset of issues with this high-end mouse can leave you scratching your head.

Custom shortcut buttons that don’t respond, a defiant mouse pointer, or lost settings are common afflictions that may have brought you here in search of relief.

Issues with the Logitech MX Master 3 mouse functioning incorrectly are often due to problems with its accompanying software, Logi Options, which is essential for the mouse’s operation. Other potential causes include faulty batteries and issues with the Bluetooth connection.

In this article, we also cover how you can fix shortcut buttons (and the mouse scroll wheel) of a logitech mouse

This guide aims to cure the ailments of your MX Master 3—or Master 3S—and rejuvenate the synergy between your mouse and Mac.

Quick Fixes: Logitech Mouse not working properly on Mac

Logitech Mx Master 3 Mouse Not working on Mac Fixed 1

Our audience reveals through surveys that emergency care for a dysfunctional Logitech mouse often starts with shutting down the ‘Logi daemon’ task.

A swift log out of your Mac account then logging back in might hold the key to instant revitalization. Here’s how you transition into troubleshooting mode swiftly:

On Mac, the Apple menu can bring your Logtech mouse back to life… Navigate to the top left of your screen, select it, and initiate a logout of your Mac Account. This will end the current session should pave way for the custom buttons/side buttons to begin working again upon logging back in.

Don’t underestimate the power of software updates. They’re like the flu shots for your gadgets. Automatic updates may not have the fastest reflexes, hence a manual intervenient could restore the harmony on your Mac.

We ran a survey, our audience reveals what solutions are most likely to solve Logitech Mouse issues on Mac:

Related: Best Mousepads for Apple’s Magic Mouse

Updating Logi Options

Important, quick tip logitech mouse not working, particularly on Mac

Here’s a little story from my desk where my trusty Logitech MX Master 3 mouse decided to throw a curveball and just not work. The fix? A simple software update.

Here’s how to do it:

  • Open: ‘Logi Options’ software on your Mac, then click update. This quick move usually fixes those annoying mouse issues.
  • Post-update, don’t forget to restart your device and Bluetooth connection. Unpair the MX Master 3, give it a moment, then pair it back up.
  • If updates on Apple devices are dragging their feet, don’t wait – jump in and update manually for a smoother experience.

To update, you can do the following:

  • Many people don’t realize that the “automatic update” feature often lags, especially for Logitech mice on Macs.
  • See the ‘More’ button in the image below? That’s your key to updating the Logitech software and getting your mouse back on track.
    More button to update logitech software and make it work again the mouse
  • See the ‘More’ button in the photo? That’s your key to updating the Logitech software and getting your mouse back on track.
  • The next photo shows how to update Logi Options at step 3. This should clear up most issues with your Logitech mouse.
    how to update logi options step 3 locate button
  • After updating, I rebooted my device. I didn’t stop there; I also disconnected and reconnected the MX Master 3 from Bluetooth (see the future section for details).
    bluetooth setting for mx master 3 mouse logitech 1

And hey, if things are still wonky after updating, a quick restart of the ‘Logi daemon’ and your system might just be the magic you need.

Still need help? visit our Gadget guidance page for help from us.

Steps to Fix MX Master 3 Mouse Issues

Before you panic, let’s dissect the problem with surgical precision, starting with the Logi Options Daemon, the software maestro, if you will. Picture this: It’s the invisible hand that orchestrates your mouse’s symphony of gestures and clicks.

When it encounters a hiccup, your MX Master 3’s performance takes a bow. To get the curtain rising again, let’s navigate through Activity Monitor to find and halt the Daemon’s performance. Here’s how you can do that:

1. End Logi options software via Activity monitor
  1. Open Spotlight on Mac with a CMD + Spacebar, type “Activity Monitor”.
    Step 1 access activity manager for logi options
  2. With the Memory tab selected, utilize the search bar to spot “Logi Options Daemon” and command it to exit stage left with the X button.
    Step 2 locate logi daemon
  3. Restart the Options software the same way you called upon Activity Monitor.
    step 3 exit out of the app 1
  4. Launch logi options again from activity monitor
  5. Congratulations! Your logitech mouse will now work again (including its shortcut buttons, side buttons, custom gestures, and other functions)

If, however, the Daemon’s reprise isn’t enough, it’s time for the Logi Options software to update. An update here is your second act, promising the advanced functionality Logitech entices you with.

Related: Best Mousepads for Apple’s Magic Mouse

Alternative Troubleshooting Methods

Taking the scenic route in troubleshooting might reveal underlying causes you’ve bypassed. Let’s take a look at some alternative troubleshooting methods:

  • Using a Different Bluetooth Channel
  • Utilizing a New Cable for a Wired Connection
  • Ensuring Use of Logitech Options Software Over Logitech G Hub
  • Logout and Login Strategy
  • Updating MacBook Operating System
  • Ensuring No Conflicts with Other Connected Mice
  • Battery Inspection and Maintenance

Alternative Bluetooth channels open new lanes for connection. Should your mouse’s call for a channel switch go unheard, flip the mouse, hold the dedicated button for three seconds, and reconvene on a fresh stage.

Side Note: Bluetooth is a form of technology that lets your Logitech mouse work wirelessly.

Remember, if your performance spans multiple devices, juggling channels might just keep the show on the road.

Next, a word on your hardware: cables. The unsung heroes that often save the day when wireless wanes. Ensure compatibility, then witness the transformation from wireless woe to wired wonder.

A common misstep is casting the wrong software for the role – Logitech G Hub antagonizes the MX Master 3. Ensure Logitech Options takes the lead instead. Reboot after finding your way backstage through the official Logitech website.

And sometimes, starting anew is the remedy. A full logout from your Mac followed by a login can be the simple encore your device needs to triumph once more.

Also see: How Often Should I Shut Down my MacBook? (Every Night?)

A system that doesn’t evolve with its surroundings risks obsolescence. Keeping your MacBook’s operating system in tandem with the latest release could be the underscore to your device harmony. Navigate through Apple’s echelons to “Software Update,” download the latest script, and watch as your peripherals take their cues smoothly.

Conversely, to avoid a cacophony, assure there’s no overlapping casting of other mice connected to your Mac. If found, exclude them, and let your MX Master 3 solo its performance.

If you are still unsure, contact Logitech customer service or resort to the official manual for cable assistance.

Lastly, amid the theatrics, overlook not the humble batteries. They’re the cornerstone of your act, without which the show can’t go on. A swift charge, a moments reprieve on a USB cable, can rejuvenate your performance for hours on end. Neglect here can cause an unexpected intermission.

Advanced Troubleshooting Techniques

Our rehearsal reaches a crossroad where we must prepare for the unseen. Booting your Mac into safe mode is like dressing rehearsal, stripping away unnecessary props and revealing potential flaws. It’s an encore to the fundamental check-up—observe your mouse in this barebones stage, diagnose, then address the bit players causing friction.

Your Mac’s multiple user accounts resemble the casts of parallel plays. Encapsulating your mouse’s performance in a fresh persona—a new user account—can unveil if the issue is script-wide or a character flaw. Who knew user management could be a proxy to technical support?

Still need help? visit our Gadget guidance page for help from us.

Special Focus on Frequent Issues and Resolutions

As for your specific acts, the Logitech Options software is the play where you set your personal stage directions—your shortcuts, your scroll speeds. When these commands stop responding to your cues, you need to revisit them. Reengaging the device’s memory via the software update or a hard reset often does the trick.

The scroll wheel commands your view, allowing you to peer at your canvas’s extremities. When this wheel falters, consider the Logitech options daemon once more. Updating the software often untangles this knot, ensuring smooth sailing upon the information seas of your screen.

Confronting Bluetooth connectivity issues requires a return to basics. Check your Macbook’s Bluetooth protocol, coax your device to pair once more, or perhaps, in a dramatic turn, reset your Mac’s Bluetooth setting—erasing the old and welcoming the new.

Note: Using a Mx Master 3 mouse also works for gaming, and if your using it for this you may want a cable connection (preference matters here). See: Are Touch Screen Laptops Good for Gaming?

Downloading and Installing Logitech Options Software

Your toolkit is incomplete without the Logitech Options software—your backstage pass to customization. Visit the Logitech website as if you’re procuring a script. Once in your grasp, let the installation guide you through the acts of personalizing your MX Master 3. Here, your creativity dictates the mouse’s performance, ensuring every gesture, every click, aligns with your plot.

If Logitech Options doesn’t recognize your MX Master 3, don’t fret. This act simply requires you to follow the script of installation, which, once implemented, ensures every button, every scroll, every glide is under your directorial command.

Related: Is the MacBook Air Good for Programming? (The Truth)


We’ve traversed the stage, from quick fixes to deeper diagnostics, from software updates to hardware inspections. Knowing when it’s time to take a final bow, replace the mouse, or seek the expertise of Logitech’s support ensemble is part of enhancing your stagecraft.

These solutions, while Mac-centric, often parallel with Windows’ tales. Thus, irrespective of which stage you perform—from macOS to Windows—the core principles of perseverance, regular updates, and the harmony of software and hardware, will result in an encore of robust performance from your Logitech MX Master 3 mouse.

And as the curtains close, let’s not depart without acknowledging the fundamental truth: Regular maintenance is the encore that prevents future operas of frustration. Keep your devices on the latest stage, your batteries charged, and your settings in harmony. With this, your Logitech MX Master 3 Mouse is ready always to perform in the theater of productivity.


Sunday 30th of July 2023

Don’t know if it was deliberate (fun) or accidental, but “mice” is the right word, not “mouses”.

Paul Michael

Monday 31st of July 2023

I disagree, I believe mice refers exclusively to rodents, but we're talking about a computer mouse here – in the end, both are technically correct.

About the author:

Photo of Paul Michael, Founder of MediaPeanut

Paul Michael

Paul Michael is a media and technology expert whose research reveals how technology and media are being used in the world today. He has expertise on computers, the internet, streaming, Roku, electronics, and education. He also enjoys graphic design & digital art. Paul has his Bachelors of Arts and Science(s) from Rutgers University-New Brunswick, NJ